Last updated: October 29, 2026
We want Eazie Nails orders to arrive as expected. This policy explains how returns, refunds, replacements and order issues are handled.
Return window
Unless a product page states otherwise, you may request a return within 30 days after delivery. Returned products must be unused, unworn, unaltered and in their original packaging unless the return is due to damage, defect or an incorrect item.
Items that cannot be returned after opening or use
For hygiene and safety reasons, opened or used press-on nails, adhesive products, gel products, prep liquids, or other personal-use nail products generally cannot be returned simply because of a change of mind. This does not limit remedies available for an item that arrives damaged, defective, materially different from the listing, or otherwise covered by applicable law.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, contact us promptly at contact@eazienails.com. Include your order number, the product name and clear photos when helpful. After review, we may offer a replacement, refund or another appropriate resolution.
Start a return before sending anything
Please contact us before mailing a return. Because some products may be fulfilled by third-party partners, the correct return instructions can vary by order. Do not send a product back to the supplier address shown on a package unless Eazie Nails specifically instructs you to do so.
Return shipping
If a return is approved because you changed your mind, you may be responsible for return shipping. If the return is due to our error, an incorrect item, or a verified defect or damage, we will provide the appropriate return or resolution instructions. Original shipping charges are generally non-refundable unless required by law or the refund results from our error.
Refunds
Approved refunds are issued to the original payment method when possible. After we issue a refund, your bank or payment provider may need additional time to post it to your account. We do not control that processing time.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Once an order has entered fulfillment or shipment, we may not be able to change or cancel it. If cancellation is no longer possible, the normal return policy may apply after delivery.
Packages marked delivered
If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors and carrier tracking details first, then contact us. We will review the available information and help determine the next reasonable step.
Contact
For return or refund help, email contact@eazienails.com.